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Review of Kibin
Kibin.com is a new type of writing service with a bit of a twist. Actually, Kibin is not a writing service in the strict sense of the word. It is an editing and proofreading service that states it will gradually be adding other resources for students. To perform our review, we looked at testimonials published on the website, found several off-site customer reviews, studied the website content very carefully, and assessed a product we ordered and received from the company. We have summarized our findings below.
Kibin is an editing and proofreading service. Students may upload their essays, papers, and other academic writing for review by a company editor. According to the company, the edit will involve a full review of the structure and flow of the piece, sentence structure, spelling, punctuation, and other mechanical elements. It will then return the piece to the student in edited form with comments and reasons for the changes that have been made.
Students can get a quote on Kibin.com prices, based upon the word count of the piece and the deadline requirement. We submitted a quote request for a piece of 2025 words (approx. 8 pages), with a 120-hour deadline. The price was $60.75. A short time frame (6 hours) would be $81.00.
This is not a site that offers discounts. Customers will not find a promo code for their first orders, nor are there any promises of coupon codes for loyalty.
In fact, even though you will be given a price quote for a particular document, you cannot place an order unless you select one of two subscription plans to the service. This is only revealed after a customer is into the ordering process, and it almost seems like a “bait and switch” feature that catches users off guard. Because so many other writing services offer editing and proofreading as a one-time purchase, and at better prices in many instances, it is difficult to see why they would purchase a subscription.
Discounts and Additional Features
As stated, there are no discounts available at Kibin. However, the site states that additional features will soon be added. One feature that is current is assistance with developing a thesis statement, although even that is not fully developed yet.
Customer Support and Site Usability
There is no customer support per se. Customers submit their orders for editing and proofreading, and it appears that one is assigned to the project. Because there is no phone number and no live chat, we wonder how issues are resolved or questions answered. There is only an email address, published in the “contact” link at the bottom of the page, and only by email, with 8 hours of operation.
The site itself is not as navigable as most others. There are no links for information. At the bottom of the home page, there are links to policies. As well, there is a button to access the current editors. On that page, a visitor can see a picture, the place at which the editor geographically resides, and the number of pieces/pages they have edited. Other than that, a visitor just has to keep going through the ordering process to find additional information, such as FAQ’s.
We found the site confusing, and would certainly recommend that the site developers make it much more user-friendly.
There are no writers – only editors. Users can find very basic information about the editors, but no information about how they are employed and what their credentials are. Kibin owners should consider adding more in-depth information about their professional staff.
We did take the basic subscription and have a piece edited. We deliberately infused a number of errors, in order to assess editor proficiency. We received the document back within our time requirements, but, unfortunately, there were some glaring omissions. We did not, for example, have a thesis statement, and this was not even addressed. Mechanical errors were found and corrected.
We can say that Kibin is not a fraud or scam. However, we have concerns about the expertise of at least the editor assigned to our project. We were also able to cancel our subscription, although the process is difficult and time-consuming.
We could find no Kibin.com BBB membership.
In looking at pros & cons of this service, we find that they are a bit pricey for the services they offer, the website is not user friendly, and there is only minimal method of contact. Further, the requirement for a subscription is sprung on visitors as a surprise. At this time, we don’t really recommend the service, and give it a rating of “Fair to Poor.”