The Pensters.com has been in the business of providing writing services since 2009. In that time, there have been a lot written about this company, and we have had several former customers ask us to conduct a review of the company, so that others may make a wise choice if they decide to use their writing services. We have looked at The Pensters website and reviewed all of its content; we have read the posted testimonials; we have reviewed pricing, benefits, policies and guarantees. And we have sought out customer reviews from other places on the web. Finally, we ordered up a college research paper to see for ourselves. Here is our summary.
The focus is on academic writing of all types. Students at all academic levels can order anything from essays, papers, book reviews, admissions essays, case studies, theses, dissertations, and anything in between. While ThePensters does not advertise any type of business or copywriting services, a customer service agent did tell us that some of the writers will take those types of orders.
ThePensters.com does publish a pricing chart on the site, beginning at $14/page for high school essays with a 14-day deadline and moving up to $37/page for graduate level writing with a shorter deadline of 8 hours.
Prices are only estimates, however. The business model is one in which customers place detailed orders and then accepts bids from company writers. We assume these are negotiable, because we were able to negotiate a few dollars off of our order. In the end, we paid $148.00 for our paper.
Discounts and Additional Features
In a word, there are no discounts or coupon codes for discounts; no promo codes for first time customers, either. You will pay whatever you and your chosen writer agree upon.
In terms of additional features, customers are also pretty much out of luck. There is a guarantee of no plagiarism, and, while you pay up front, The Pensters site states that writers are not given that money until you give final approval of what they have created for you.
Customer Support and Site Usability
The only way to contact the company customer support department is through email, and the turnaround time is not that rapid. We had questions about qualifications of dissertation writers, and it took a day-and-a-half to get a response – not good if you have an emergency situation.
In terms of the site, it is well laid out, navigation is easy, and there is a long listing of the writers (400+) and their “numbers.” We would like to have seen a BBB membership, and we checked. There is none.
We checked a few of the footer pages and blog, and were not impressed. The footer page on dissertations spoke to book reviews and essays. One of the blog posts was titled, “7 Troublous Questions for a Research Paper …” Where in the world did the word “troublous” come from?
As we stated, there are over 400 writers, that ThePensters claims have the highest qualifications. When we accessed their profiles, however, all we were given was a long list of the writing products they had produced and no real way to verify this. And the types of writing that an individual writer produces are so varied, it is difficult to believe that any individual writer has that many degrees.
We also applied to become a writer with the company. In the application process, we were taken to Essay Shark, another writing company that we have reviewed – that writing service has a poor reputation and the quality of products is poor. If Essay Shark writers are being used by The Pensters, we are not impressed.
When we reviewed customer comments and feedback, we noted a number of complaints about poor quality and instructions not being specifically followed. Some customers refused delivery and asked for a refund. They did not get that, though the company promises it on the site. The paper we ordered was probably crafted by an ESL writer, something we found to be an issue on Essay Shark too.
ThePensters.com is certainly not a fraud or scam. However, students should proceed with caution and check out writers very carefully before choosing one. Have conversations with them and be certain that they can write well, at least in their messaging.
We looked at pros & cons, and are just not comfortable with this writing service. Our overall rating is “Fair-to-Poor.” Students can find far better writing services somewhere else.