TutorMe

3
From $39.00 per Page
TutorMe.com
Support
3.0
Pricing
3.0
Delivery
3.0
Quality
3.0
Usability
3.0

TutorMe.com Review

When users of our site ask for reviews of specific services, we accommodate those requests as quickly as possible. In this case, we have had several requests for a review of Tutorme.com, a company that is in the business of offering online tutoring to students.

Because TutorMe is not a writing service per se, we have had to approach our review a bit differently. But we have tried to use as many of the criteria that we use with writing services as we reviewed this company.

Here is what we looked at: 

  • The entire website contents
  • Products and/or services that Tutor Me offers
  • On-site testimonials posted by the company
  • Backgrounds, degrees, and other information (profiles) published about employed tutors
  • Pricing comparison with other online tutoring companies
  • Any benefits that make Tutorme.com unique in its industry

Review Criteria

We have tried to use many of the same criteria that we use for all of our reviews, even though this company is a tutoring rather than a writing service:

  • We want to see a company website that is well-organized, that provides clear information about its products, services, and pricing and that is easily navigated by visitors.
  • We want information about the professional staff the company employs – their educational credentials, their backgrounds and their experience.
  • We want to see pricing that is within the average range for the industry
  • We want to have a good experience with the customer support department
  • We want to see happy customers – not just from testimonials on the website but from customers who have provided feedback on the web or who have submitted comments to us directly

Tutor Me isn’t a traditional writing service. Because of this, we were unable to look at such things as writing samples or blog articles. We have had to focus more on customer satisfaction, policies and processes, pricing, and other unique benefits that Tutor Me offers.

Here is what we have found. 

Factor 1: Types of Writing Services Offered

There are no writing services offered. Instead, students who need immediate tutoring services make a request. They are then matched to a number of tutors who want to provide those services. It should be noted here that, while tutors are categorized by subject field, a tutor may “apply” to provide services outside of his content field. It is up to the student to “interview” each of these “applicants” and then to select a tutor he feels will best meet his needs.

It should also be noted that tutoring services are only for students from high school through graduate programs. Parents of elementary school children will not find this service appropriate. 

Factor 2: Trust/Reliability

Is Tutor Me reliable? The short answer is yes, it certainly is. Students request specific tutoring services, make a tutor selection, and then get those services based upon their selection of “packages.” 

Not one customer of Tutorme.com has cried “foul” in terms of receiving the tutoring services they have ordered and paid for.

Obviously, the company can be trusted to deliver what it promises. And not customer has complained about breaches of privacy in their use of tutorMe services.  

Factor 3: Level of Quality

This is the area where things are very mixed. 

All of the on-site testimonials are highly positive, as expected. And many comments from off-site customers are positive too. They state that they got the help they needed and that their grades improved as a result. 

Other students state that they felt their needs were not met and that they had paid good money without great results. They stated that tutors they were “matched” with for their choices did not have degrees in the subject field in which they needed help, and that it took a long time to “interview” all of the options before making a selection. They also stated that if they were unhappy with their selections, they could request a different tutor. But they did not get any refund for what they thought was poor tutoring, and that they had to go back and interview other tutors. All of this, they say, was time consuming. 

Factor 4: Pricing/Payment

Basic pricing is based on a monthly subscription. But there are several other options. Students can use a “pay-as-you-go” method too, although it is really pricey – up to $1 a minute.

One positive note here – there is a free trial offer

Tutor Me accepts all major credit cards and PayPal as payment methods. And customer can certainly feel safe providing their financial information. Like most online retailers, TutorMe uses a secured third-party processor and thus does not collect or hold any customer financial data.

Factor 5: Additional Important Considerations

The Tutor Me website appears to be very well-organized. It is well designed. We found it easy to locate the information that we were seeking. There’s also a blog on the site that contains some interesting posts. These are largely centered around high school and college level academics, and include some good tips for study skills and time management.

Concluding Comments

We can’t accurately provide a rating for TutorMe. Simply put, this isn’t a writing service. There are some positive testimonials, however, reviews overall are quite mixed. If you are looking for the type of help provided by writing services, you should look elsewhere. Ultimately, the pros & cons leave us a bit skeptical of the value here. Responsibility for finding the right tutor is totally placed on the customer and his ability to interview and make a good selection.

Another negative – tutorme.com is only supported by Google Chrome. If you do not use that as your normal browser, you will have to download it before you can access and use the website. 

If you need tutoring services, we suggest you check out more than just this one. You may find better prices and options. 

Overall, we have assigned a rating of 3 on our 1-10-point scale.

Quality

All subject areas
All subject areas
All academic formatting
All academic formatting

Security

Safe personal data
Safe personal data

Support

Live chat
Live chat

Additional Features

First-time discount
First-time discount

Payment Methods

Visa
Master Card
avatar Luna TutorMe.com

Luna

TutorMe.com
3.4

Last night I attempted to use there services to try and answer a simple problem. I got paired with an unhelpful tutor who made the problem more complicated and complex than it needed to be. He ran the time over, something I expect was done deliberate to raise the cost. I did manage to get the assignment but I had to pay twice the sum I had expected because that tutor simply wouldn't give me my assignment. I have since deactivated my account over this, which was new to begin with. This was a waste of time and money. I still haven't heard back from customer service about a refund. This website seems to me like a scam. I don't recommend it to anyone.

Pricing
5.0
Support
2.0
Quality
3.0
Delivery
2.0
Usability
5.0
avatar Justinexample TutorMe.com

Justinexample

TutorMe.com
2.6

If you are someone who doesn't necessarily need a lot of help on your subjects, and want to sign up for a free trial on a tutoring website, DO NOT CHOOSE THIS ONE! Tutorme.com will discretely put in a clause that says that they will charge you their 2-hour service plan for one month after 3 days of activating the free trial unless you change that option. Essentially if you are a person who is not sure you want to dedicate yourself into a tutoring website and want to do a free trial, do not choose this one. Secondly, if you ever are in need of help and want to contact someone about a problem, it will take you several hours until you receive a reply and the replies seem to be robotic. They do not have an email to reach out to and do not have a phone number you can call, they have three online chat employees who in my case took 18 hours to respond to my message. So besides all the technical problems and rip-off free trial, let's move on to their service. The tutors themselves are independent employee's and therefore are not tutorme.com employees and cannot be cited in any honest review. Their actual service is also bonkers. The shortest time you can use with a tutor is 15 minutes. So if you only need 5 minutes of help working with a tutor on their website it will actually spend 15 minutes of whatever amount of time you purchased. Which is absurd because you should be able to ask for help on a given notice and spend the amount of time necessary (even if it's just for 2 minutes), and only be charged that time. But this website, unlike others, will say no you spent 15 minutes even if you end the session after 2. Very, very shady... The lowest rate per minute is 50 cents per minute, that is a complete rip-off. If you really needed help, go to your teacher and ask, it could save you hundreds of dollars then use this service. Their longest service is 2 hours a month, which is practically nothing honestly. I get more time in school at 45 minutes per class then 2 hours a month for $69 and school is FREE (well not technically free but I go to public school). For the record, I am a 16-year-old sophomore who feels like they got scammed $69 out of their wallet because I didn't read the fine print. On top of that their customer support was slow and not helpful at all, and lastly their service is intended to rip you off. There is no doubt in my mind this service is built to scam people. Ask yourself Why does a company need to charge you after three days starting a free 30 minute trial? Answer: Because they know people are going to try different websites and other services and most free trials are actually FREE so they intend for you to forget about the free trial until they remove $69 from your bank account! Why does a company have such limited ways to get help? Answer: Because they don't actually care about the consumer! They already want to literally steal your $69 from your pocket without you noticing. Why invest into something like customer support? Why does a company not give you an equal amount for its services? Answer: Because they know that people go to online tutors for specific questions and most likely won't take 2 hours in a month, and when you don't have to pay your individual contractors money for time not spent by customers, you save money (so 5 minutes = 15 minutes means saving 10 minutes of a tutors working minutes, more profit!)! Do not use this service, go elsewhere and spend your money wisely...

Pricing
3.0
Support
4.0
Quality
1.0
Delivery
1.0
Usability
4.0
avatar Gerlinro Rosario TutorMe.com

Gerlinro Rosario

TutorMe.com

I was truly disappointed by the customer service experience. The same thing happened to me after getting $69 ripped off my pockets. On top of the $69 I also paid for the minutes I used. This service is not for one time users. They don't care about your pockets.

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