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24HourAnswers.com

3.0
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TopEssayWriting Review

24HourAnswers Review Logo
Pricing
3.67
Quality
2.33
Support
2.33
Delivery
3.67
Usability
3.00


24Houranswers.com Review

24HourAnswers.com has been in operation since 2005, and its business model is a bit different from traditional online writing services. It is a company based in New York, specifically to serve college students, at both undergrad and grad levels. In conducting a review of this academic assistance agency, we have had to look at our normal review criteria a bit differently. But we have been able to locate many customer reviews posted on the web; we have explored the company website; we have analyzed the website content/information and have read a few blog posts on that site. In addition, we made obtained information from who has received homework answers and ordered a tutoring session (more on that later). Here are our objective assessments of this company.

Factor 1: Types of Writing Services Offered

24 Hour Answers does not provide writing products or services per se. Instead, it offers two basic types of help to students. First, students can request help with homework assignments, and this does include writing assignments. Second, students can request online tutoring from one of the employed tutors which, according to the company, hold graduate degrees in their tutoring fields.

Factor 2: Trust/Reliability

To determine this, we have to look at what customers have said about their experiences with the organization and our own experience as well.

Basically, most customers state that they do receive the homework help they request and those who have used the tutoring service are provided with a tutor for the help they need. We found the same to be true.

The issue here is the quality of help and service, which will be covered in the next section of this review.

At this point, we can state that 24 Hour Answers is not a fraud or scam. We make this distinction because it appears they can be trusted to deliver at least minimum services. Students do receive homework help and tutors once they make payment. Our final thought is that they are reliable in terms of delivery, but not execution.

Factor 3: Level of Quality

There are definitely some issues related to quality. Many former customers state that they received homework help that was incomplete or inadequate. And to that, we can also speak. We obtained a short writing assignment. We reviewed it for content, spelling, grammar, and formatting. We found that it was not an adequate length, and did not fully conform to the instructions provided with the order.

In terms of tutoring, we spoke with a student who ordered one session in math. While they had good communication with our tutor, when they stated that they did not understand explanations, they were not provided with anything but the same explanation again. Now, this may vary with tutors, but they were not satisfied with theirs. Other customers have stated the same, while others have been satisfied. It seems that it all depends on the individual tutor a student receives from 24HourAnswers.com. Research your tutor to be sure they are a ‘safe’ choice before making your payment.

Customer support’s response to reported concerns is pretty mediocre. Many students reported receiving very little help with any complaints they submitted.

Factor 4: Pricing/Payment

There are no set 24 Hour Answers prices. Everything is negotiated between student and tutor. A student opens an account and poses a homework help question or need. Qualified tutors then present quotes, and the student chooses. The same goes for tutoring services. Students request tutoring in specific areas, and tutors supply pricing quotes. In general, however, tutoring services range between $25 - $45 per session.

Students can also buy pre-answered homework questions that are published on the site. Prices for these range between $1.00 - $5.00. They are not original, and students cannot use written answers as they are.

Customers should not look for any discounts or any type of promo code for a reduction in price. All prices are negotiated.

Payment may be made via any major credit card or PayPal, and it is processed through a secured payment gateway.

Factor 5: Additional Important Considerations

There really is no additional information to provide here. There is a blog with some interesting topics, but it has not been updated since 2016.

When we review sites, we also take the time to study policy pages. We do this because students pay good money for the help they receive from these sites, and policy pages are binding documents that outline rights and responsibilities. We think it’s important that policies are clear and easy to read. That is the case here.

In addition to this, we want students to read these policies to better understand how these services use their data. Here is the pertinent information we discovered:

  • The privacy policy indicates students may delete their account. However, the information remains, as it can be reactivated at any time.
  • There is no mention of GDPR in the privacy policy.
  • Information does not appear to be shared with third parties.
  • There is no mention of cookies.

Overall, the policy pages are not very informative. They are very brief when compared to similar websites. The lack of GDPR information concerns us as well.

Concluding Comments

We are not “high” on this company. As we look at pros & cons, we find that homework and tutoring help quality is not consistent and that is definitely a “con.” There does not appear to be quality control in place.

We would caution students in using this service. There doesn't appear to be legal issues such as fraud accusations, but the quality problems are quite clear. We are providing a rating of Fair and do not recommend it.

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