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ThePensters Review Logo
  • Pricing 3.7
  • Support 2.4
  • Quality 2.2
  • Delivery 3.3
  • Usability 2.9
Extra Features:
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  • Additional Features:
    Price Calculator Price Calculator Plagiarism check Plagiarism check 100% Privacy 100% Privacy All Subject Areas All Subject Areas Prices start with $13.99 Prices start with $13.99 Writers are Native English Speakers Writers are Native English Speakers
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  • Discounts: Review

The has been in the business of providing writing services since 2009. In that time, there have been a lot written about this company, and we have had several former customers ask us to conduct a review of the company, so that others may make a wise choice if they decide to use their writing services. We have looked at The Pensters website and reviewed all of its content; we have read the posted testimonials; we have reviewed pricing, benefits, policies and guarantees. And we have sought out customer reviews from other places on the web. Finally, we ordered up a college research paper to see for ourselves. Here is our summary.

Services Offered

The focus is on academic writing of all types. Students at all academic levels can order anything from essays, papers, book reviews, admissions essays, case studies, theses, dissertations, and anything in between. While ThePensters does not advertise any type of business or copywriting services, a customer service agent did tell us that some of the writers will take those types of orders.

Prices does publish a pricing chart on the site, beginning at $14/page for high school essays with a 14-day deadline and moving up to $37/page for graduate level writing with a shorter deadline of 8 hours.

Prices are only estimates, however. The business model is one in which customers place detailed orders and then accepts bids from company writers. We assume these are negotiable, because we were able to negotiate a few dollars off of our order. In the end, we paid $148.00 for our paper.

Discounts and Additional Features

In a word, there are no discounts or coupon codes for discounts; no promo codes for first time customers, either. You will pay whatever you and your chosen writer agree upon.

In terms of additional features, customers are also pretty much out of luck. There is a guarantee of no plagiarism, and, while you pay up front, The Pensters site states that writers are not given that money until you give final approval of what they have created for you.

Customer Support and Site Usability

The only way to contact the company customer support department is through email, and the turnaround time is not that rapid. We had questions about qualifications of dissertation writers, and it took a day-and-a-half to get a response – not good if you have an emergency situation.

In terms of the site, it is well laid out, navigation is easy, and there is a long listing of the writers (400+) and their “numbers.” We would like to have seen a BBB membership, and we checked. There is none.

We checked a few of the footer pages and blog, and were not impressed. The footer page on dissertations spoke to book reviews and essays. One of the blog posts was titled, “7 Troublous Questions for a Research Paper …” Where in the world did the word “troublous” come from?


As we stated, there are over 400 writers, that ThePensters claims have the highest qualifications. When we accessed their profiles, however, all we were given was a long list of the writing products they had produced and no real way to verify this. And the types of writing that an individual writer produces are so varied, it is difficult to believe that any individual writer has that many degrees.

We also applied to become a writer with the company. In the application process, we were taken to Essay Shark, another writing company that we have reviewed – that writing service has a poor reputation and the quality of products is poor. If Essay Shark writers are being used by The Pensters, we are not impressed.

When we reviewed customer comments and feedback, we noted a number of complaints about poor quality and instructions not being specifically followed. Some customers refused delivery and asked for a refund. They did not get that, though the company promises it on the site. The paper we ordered was probably crafted by an ESL writer, something we found to be an issue on Essay Shark too. is certainly not a fraud or scam. However, students should proceed with caution and check out writers very carefully before choosing one. Have conversations with them and be certain that they can write well, at least in their messaging.


We looked at pros & cons, and are just not comfortable with this writing service. Our overall rating is “Fair-to-Poor.” Students can find far better somewhere else.

ThePensters Review by TopWritersReview

6 Customer Reviews of “”
  • Pricing
  • Support
  • Quality
  • Delivery
  • Usability
James commented
The are two features which any quality writing service should have. These are experienced authors who provide high-quality texts and friendly support service who can actually support clients and answer their questions. This website failed to provide neither. The essay I ordered was simply terrible and I couldn`t get in touch with their support staff for hours.
  • Pricing
  • Support
  • Quality
  • Delivery
  • Usability
Jose commented
Their website with plagiarism checker and citation generator is more helpful than the service they provide. It`s slow, not that friendly and not very dependable. I would look somewhere else.
  • Pricing
  • Support
  • Quality
  • Delivery
  • Usability
Yasmin commented
Low quality level but fast delivered and with a nice price. But did it worth it? Nope. Didn`t worth at all. Sadly to agree with the comments in here, but thePensters isn`t professional enough in any case.
Comments (5)
  • User comment image
    REPLY Landon commented
    That`s definitely not the worst service I`ve ever worked with. But for the money they ask they should at least try to improve the quality of writing.
  • User comment image
    REPLY Anna commented
    Fake authors as well as their promises to do quality writing. In addition, the website is extremely inconvenient to use.
  • User comment image
    REPLY Chloe commented
    I didn`t even understand what happened. I contacted them, ordered a paper, paid the first installment and everything seemed fine. But in the end they didn`t deliver my paper at all and stopped answering me! That`s not how it`s supposed to work.
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