I decided to go beyond typical writing service reviews and take a look at other services that provide similar help. I wrote this 24HourAnswers review after carefully analyzing their website, online reputation, and customer satisfaction. I can confidently say that company is not a scam and does provide online help with homework and assignments. It’s designed for college students and offers two types of assistance- written assignment help and online tutoring. What worried me the most is quality 24HourAnswers provide. Students often complained that the solutions and explanations they received weren't clear enough or were poorly written and that it's far from professional help. Plus, customer service wasn’t very helpful about it. Below, our review team prepared a detailed review of 24HourAnswers to help you decide whether to use it or not.
- Innovative model for helping students
- Good online reputation
- Various payment methods
- Expert tutors
- Low-quality interface
- Confusing order form
- Tutor satisfaction varies
Is 24HourAnswers good and professional in providing homework assistance to students? I needed to do a lot of research and fact-checking to answer this question objectively. The first thing I did was visit their website. I wasn't thrilled with the site design and usability. It lacked the esthetics I was used to seeing and was plain and uninteresting. Still, this simplicity made it easy to navigate and find the sections I needed. I quickly learned about the services they offer, and the way things work. I also found out they have an updated Blog section, that is quite informative and helpful for students.
Next, I stopped wondering is 24HourAnswers legit, since I earned they’ve been founded in 2005 and have great reviews online. That means they’re a trusted service that won’t try to scam you and take your money.
As for the services they offer, students get to choose between written homework assistance and live tutoring. Interestingly, they cover a number of subjects, some of which are extremely rare to find on such websites. For instance, they can help with Earth Science, Anthrophony, and even Theater.
Unlike the top essay writing services I reviewed before, 24HourAnswers isn’t as fancy or nicely presented. But, it provides the services it promises.
Types of Services Offered
Review of 24HourAnswers that I wrote will tell you more about the services they offer. We’ve mentioned they operate on two models: written assignments help and live tutoring. Here’s how it all works.
To get essay, paper, or professional coursework help, you’ll upload the assignment or problem you’re facing, and ask for help from a tutor. Tutors will bid on your problem and you get to choose which one to choose. But, if you need in-depth assistance, then it’s better to schedule online tutoring that will provide in-person help.
Apart from these services, I liked that they have a Homework Library where students can access more than 28.000 solutions. But, it’s not free and students need to pay a fee to access each solution. There’s also the Bookstore where I found study materials, course books, and textbooks students can buy or rent.
24HourAnswers reviews of Guarantees
Other 24HourAnswers reviews that I found will agree that their guarantees policy is one of their weakest points. The only thing they do guarantee is safe payment. Promise is to protect your payment data and keep your money protected.
However, they don’t guarantee that the work you order will be of the highest quality or that you’ll receive a refund if you’re not happy with service you receive. This is quite disappointing and one of the main reasons I’d think twice before hiring them.
They even state that refunds are available if students and the tutor both agree that one is appropriate. If not, then “a third-party arbitrator who is an expert in that subject area may be used to decide whether a refund will be given, and if so, how much should be refunded.” So, Is 24HourAnswers reliable? Yes, they'll deliver the work but they don't guarantee the quality.
Customer support is next in line for my 24HourAnswers.com review. There are three ways for students to contact customer support. They can send an email, call their official phone number, or use the chat option from the website. To find the chat option, just click on the question mark in the upper right corner. A mini online form will pop up, asking you to submit your message or question. You can even choose the reason for your inquiry- whether it's registration/login, payment, refunds, or something else.
I decided to test the chat option and sent them an inquiry about the payment methods. 24HourAnswers reviews all messages and I got an instant email saying my message “has been received and is being reviewed by our support staff.” It took them 15 minutes to respond which means they’re quite alert.
My Experience and Paper Quality
Naturally, I wanted this to be an objective and detailed 24HourAnswers review so I went through the process of placing the order. I needed to personally check their service. I ordered tutoring help for a math task. I asked for a solution to a math problem but I wanted a tutor to explain it to me in person. The good thing is that the tutor I chose knew how to solve this math problem. They provided a detailed explanation and answered all the follow-up questions that I wrote while placing the order. However, when I stated that I don’t quite understand their explanation, I did not receive any additional support from them. I also found other students with similar experiences, saying they had to use the best paraphrasing tools to adjust their written assignments and make them ready for submission.
So, I wasn’t quite happy with the service this tutor provided, even though they were experienced in math and clearly a professional for solving math problems.
This only means that not every tutor they hire is as good of a teacher and you need to be careful when choosing who to hire. I also found several other 24 Hour Answers reviews from students who claim they’ve had the same experience as me.
The ordering process for a written assignment is divided into three steps. The first step is to write your homework question and attach any documents that might help the writers do a better job. Next, you choose the subject and set a deadline for your assignment. Finally, you can type the name of the tutor you want. This is in case you looked at their featured tutors already, or you’ve worked with someone you liked.
The steps are the same whatever services you’re choosing. After you submit it, you’ll receive bids from various writers and decide which one you want to work with. Luckily, 24HourAnswers offers tutor profiles you can analyze and see who would be the best fit.
I found it easy to place the order even though the order form wasn’t as sophisticated as with some college paper editing services. Still, it was simple and quick.
Pricing and Discounts
Reviews of 24HourAnswers that I read before writing mine all agree that the pricing system of this website is inexistent. You can’t anticipate how much your homework’s going to cost since it all depends on the bids the writers offer.
Naturally, the more difficult the assignment and the more experienced the writer, the more expensive it’s going to be. But, it’s all open for negotiation and the final choice is on the student.
After registering on their website, I received a promo code that allowed me to have 10% off my first order. Other than that, I found no other record of potential discounts.
Also, pre-written assignments from Homework Library range in price from $1 to over $100. It depends on subject, number of pages, and type of problem explained.
As I’ve already mentioned, this is not a typical writing service so the focus is not on how proficient the writers, or in this case the tutors, are. In all 24HourAnswers reviews that I read, I haven’t found any complaints about the tutors being bad writers, or speaking and writing English poorly. My writer was super-proficient as well.
Before hiring a writer, students get to read their biographies and learn more about them. I found information such as the subjects they help with, experience and complete assignments on 24HoursAnsweres, degrees they hold, tutor ratings, and more. This is extremely helpful since you can compare writers that send you a quote and decide what is the best value for your money.
Review or Revisions at 24HourAnswers
I wanted to check what my options are in case I'm not happy with the solution I receive or it's incorrect and incomplete. If this is the case, students can contact the tutor directly and they're supposed to make the needed adjustments. In case the tutor isn't responding, students are asked to contact customer support. 24HourAnswers.com reviews all the requests for revisions and answers promptly.
As for refunds, they promise to make a full refund directly to your bank. They don't offer website credit, which I find to be a great thing. But, they don't promise all refund requests will be accepted.
Loyalty program, Offers, and Extra Services
As for extra services and loyalty programs, I found no information on such extra services. The only thing I got was a 10% off discount code for registration. Other than that, my detailed research found no similar experience with other students who used the website.
24 Hour Answers review: Online Reputation
I needed to check what others have to say about this website and see how its reputation stands on other credible reviews websites. Here's what I found out.
Reviews of 24HourAnswers that I found on TrustPilot are quite positive. They have a 4.9 average grade on TrustPilot from 169 users. Only 7% of the reviews were negative. I checked what was the main complaint- high prices and unprofessional help. But, they answered all of these complaints offering to make things right.
24HoursAnswers has profiles on Instagram, YouTube, and Facebook with around 2-4.000 followers on each one. They post regularly and mostly provide tips and tricks for students.
Is 24HourAnswers legit?
Yes, it’s a completely legit service that students can freely use for homework help.
Is 24HourAnswers safe?
It is safe to use this service. They guarantee secure payments and do not store your personal data anywhere.
Is 24HourAnswers reliable?
They are reliable in terms of completing your order but the quality of their services may be an issue.
Is 24HourAnswers a scam?
No, www.24houranswers.com is not a scam and students don’t need to fear being tricked.