PaperHelp

Is PaperHelp legit? This company has been in business since 2008. This suggests it should be experienced enough to know everything there is to know about college student needs for assignments. The website looks well-organized. It includes all necessary pieces of data customers expect from the best college paper writing services. How much does it cost? That’s one of the first questions students ask when they consider their options. The company placed a price calculator conveniently on top of the homepage. PaperHelp reviews show it is easy to use. It gives clients a good sense of the price range before they make a decision.

Right below the calculator, you’ll find succinct explanations of the steps to follow. To get a quote for your order, fill out a free inquiry form. But to be able to get it, register to get your login details.

Is PaperHelp reliable when it comes to customer services? We believe its customer service works very well. Their staff are responsive and knowledgeable. VIP customer services are available if you need more tailor-made services at an extra cost. The terms and conditions are structured well. They provide useful information in a user-friendly manner. The company is murky about its base. It claims to be in the United States while registered in Cyprus. Testimonials look fake.

PaperHelp offers multiple services, mostly focusing on different types of essays. You can get proofreading and editing services at an extra cost. For urgent tasks, request a 3-hour delivery. VIP services are also available, but you’d need to reach out to the company’s managers to agree on details.

PaperHelp boasts a large number of samples. They are grouped under discrete categories for easier access. Many samples are good for high schools but not for colleges or universities. We reviewed some of them.

Title: The Role of Economics in Business

Length: 1 page

Analysis: This sample has a strange structure. It provides a purpose statement toward the end instead of putting it upfront.

Quality: Medium

Customers can request revisions, but it’s unclear what the time frame is. If unhappy, you can submit the paper for revision, and the company might assign a different writer to address your concerns. Striving to be the best admission essay writing service, they offer a money-back guarantee. You can qualify for a 100%, 70%, or 50% refund, depending on circumstances. Paper Help reviews note that it does not explain what happens if you’re not satisfied with a revised paper. The underlying assumption is revisions will meet your requirements, which looks like a tall order. The website pledges 100% anonymity and plagiarism-free papers. Title and references are free.

Company offers 24/7 customer support services. They are accessible by email, phone, live chat, and Facebook Messenger. Toll-free phone numbers are included for the United States and the UK. A separate email address is included for customer feedback. Overall, the setup looks good, and it gives customers a good range of options.

Agents are responsive to queries, but quality of assistance varies. Judging by Paper Help reviews, customers are not always content with company's decisions. Reviews show that customer service is not good enough for a company seeking status of the best personal statement writing service. One customer complained about plagiarized content. An agent argued the paper was unique because it passed an online plagiarism checker. Well, online checkers cannot catch everything. It did not help that the customer provided screenshots as proof.

It does not have a writer bidding system used by many of its rivals. Instead, website finds the most suitable writer. To base our review on evidence, we decided to order an essay at Bachelor’s academic level. The catch was that the price per page automatically increased from $12 to $21. This is quite a jump! Company offers $12 only for high school papers. For ‘professional’ papers, you pay $25 per page.

We picked a “Basic Writer.” We chatted with assigned writer, who tried to convince us of his top academic credentials. Multiple errors in his message suggested otherwise. An essay was delivered on time. We did not expect a high quality and, yes, writer didn’t disappoint! Quality was just awful. In addition to an erratic flow of narration, a paper was full of contractions and non-academic verbiage. There was no way to accept it, so we requested a full revision. To give credit to PaperHelp’s customer service, an agent got back promptly and promised resolving an issue. The task was assigned to another writer. While revised piece was a significant improvement, it still required edits and proofreading. An agent told us we could order an editing and proofreading service at an extra cost. All in all, our experience turned out to be negative, which affected company’s rates in this detailed PaperHelp review. Our paper cost far more than expected, and we still got a product in need of improvement.

Ordering process is not complicated. Enter key details, make sure you give as detailed instructions as possible, select academic level (this matters because price changes accordingly), and pick your deadline. Use a valid email address. A system will prompt you to make payment. While company uses a secure third-party system for protecting your transaction, many competitors don’t charge full amount upfront. You can select a higher-qualified writer to complete your order, but there’s no guarantee you’ll get a native speaker. According to www.paperhelp.org reviews, it uses lots of ESL writers based outside English-speaking countries.

The company offers a broad range of services. Disappointingly, PaperHelp charges for almost everything, which drives up the final price.

Company offers 5% and 10% discounts available for papers worth more than $500 and $1000. With credits on previous orders, discounts can reach 15%. PaperHelp sends out discount codes by email and via social media platforms.

For our PaperHelp.org review we found out that if customers want to use a discount code from company’s email offer, they need to place an order worth $30 or more. Discounts cannot be combined in one order. Importantly, no refunds can be claimed for any extra services paid.

PaperHelp positions itself as the best coursework help service. It claims to have a rigid selection process for hiring writers. When they join company, they go through a trial period of one month. It puts writers in three categories: “Basic writer,” "Advanced writer," and “Top writer.” TOP writers are the most expensive but not necessarily most qualified. It’s not clear how much extra you need to pay for advanced and top writers. There is a list of TOP 10 writers with ID numbers, ratings, and completed order tallies. This list looks impressive, but there is no way for a customer to verify its authenticity. Reviews of PaperHelp indicate that identities might be fake. Company really needs to back up its claims with evidence.

Revisions are free, but they are not unlimited. If customers are not satisfied with the paper, they are entitled to request partial or full revisions. The number of revisions is restricted to three. Free revisions can be requested within 7 days after receiving the paper. If the paper exceeds 20 pages, the request can be made within 14 days. The company accepts requests for revisions even after customers approve the submission.

We requested revisions, and we got them. However, the paper still needed more work to be done. We found it challenging to explain our concerns to the agent. At one point, we felt like miscommunication was due to the agent’s poor command of English. PaperHelp hires non-native speakers to staff its Customer Support team. Getting a refund is unlikely. The company makes it extremely complicated for customers to get their money back.

Is PaperHelp good when it comes to offers? We believe their loyalty program looks good. If you get credits on your previous orders, you can save up to 15% on your next one. PaperHelp sends out promotions by email and posts them on social media. VIP services are accessible. There are lots of extra services offered, which make cost per page excessive.

SiteJabber

PaperHelp has 1,865 reviews on Sitejabber. Overall rating is quite high. Most customers are happy with services. They particularly value the ease of dealing with PaperHelp and its quality of services. We saw lots of positive feedback, but it’s difficult to judge if these are authentic. There’s little substance in many of them.

TrustPilot

On Trustpilot, PaperHelp gets a less favorable rating. 34% of reviews rank it as “bad.” A customer complained that paperhelp.org removed his critical review from website. Others note late deliveries and excessive hidden costs.

Reddit

PaperHelp reviews on Reddit are even more alarming. Customers did not get their papers at all. One explanation given was that writer got ill.

Social media

PaperHelp is very active on social media. It uses Facebook, Twitter, Instagram, and LinkedIn to connect with customers. Reviews are available on YouTube.