As per my TutorDoctor review, the business model is based on one-to-one education, connecting tutors and students. It strives to position itself as a unique service provider with a special niche for connecting students with tutors. While TutorDoctor has clearly gained popularity in 16 countries worldwide, the quality of its services does not always match growing scale. The biggest drawback is an unacceptable large gap between high and low quality of services customers get. Due to lack of quality control mechanisms, many clients end up suffering from mediocre services and high costs. Customer service must better cater to customer needs and inquiries.
- Unique niche
- Price range
- Inconsistent quality
- Lack of universal quality control mechanism
- Ineffective customer service
Service Overview Based on TutorDoctor Review
Is TutorDoctor legit? TutorDoctor originated in Canada in 2003, and it quickly expanded to 16 countries, including the United States and UK. With 724 franchised territories, its reach is impressive. Tutors usually work from home, helping students deal with day-to-day school assignments. TutorDoctor’s website is well-designed, user-friendly, and hassle-free to navigate. I like color choice and selection of heading on top and at the bottom.
TutorDoctor offers Information about Coronavirus, which is outdated. It talks about 2021 in future tense, which means the update was posted earlier. Not sure why no one bothers to either remove or update it. Overall, content is informative. There is a list of useful links to multiple publications about TutorDoctor in media.
A number of blogs are also available on various subjects, ranging from student stories to best practices in learning and tutoring. Customers can request free consultation through a simple table by ordering their name and contact information. TutorDoctor reviews show that thousands of students and tutors are using services, although quality varies from very good to very bad.
The same is borne out by users of the best essay writing service in USA. It looks like the website does not have universal quality assurance system to minimize or eliminate low-quality services.
Types of Services Offered
TutorDoctor specializes in connecting tutors and students to facilitate one-to-one education processes. Range of services covers elementary, middle school tutoring, high school tutoring, university, college tutoring, adult tutoring, subject tutoring (English, math, common core math, science, physics, biology, and chemistry), test prep services (e.g., SAT, PSAT, GED), special tutoring programs (e.g., homeschool and X-skills academic coaching), language tutoring, and online tutoring. As per tutordoctor.com reviews, customers can schedule free consultations to learn more about services and identify tutors with requisite skills and experience. They can also select either private in-home or online tutoring. The system is designed to search for tutors in your neighborhood using your address. If you are not happy with selected tutor, TutorDoctor makes a commitment to finding a replacement.
TutorDoctor is committed to finding relevant tutors in or near your location. It claims a staggering 95% customer satisfaction rate, although that is hard to verify. Tutor match guarantee is specifically singled out, but Tutor Doctor reviews show that clients are not as satisfied with received services as the above rate suggests. Customers are also covered by 60-day money-back and privacy policies, but many complain that TutorDoctor does not always honor these. Hours purchased have time limits. There were cases when customers were stripped of purchased hours because they were deemed expired.
Customer Support Assessed by My and Tutor Doctor Reviews
Is TutorDoctor reliable when dealing with customer inquiries? Customer support fell short of my expectations. You can reach TutorDoctor by phone or by email. But there is no direct email communication. Customers need to fill out a table with contact information hoping that someone will get back. I tried a few times, and the system is really slow in responding. If you need something urgently, you should try the telephone number. But you must be lucky getting through. Even if you are, you must be even luckier to get a qualified agent capable of answering your inquiries. If you are directed to some other agent or manager, your inquiry might get lost through the cracks. TutorDoctor should consider adding live chat function, just like lots of online writing services.
My Experience and Paper Quality
Is TutorDoctor good as a service provider? To assess TutorDoctor services, I decided to place an order. To find available options, I entered my zip code. The website immediately showed available tutors on the map. I could also view options in list mode, which might be more convenient for some users. You can see list of local franchises by state. To make contact, I had to fill out a simple form, entering my contact information, details of request, and best time for a telephone conversation.
I did get a call in about 2 hours after submitting my request. Following a detailed conversation about the nature of my request, we agreed on details, and I decided to pay for a fixed number of hours. This was based on understanding that total cost would be adjusted based on actual hours worked. My overall experience with services is mixed. On one hand, I was pleased with efficiency of ordering process, but quality of tutoring fell short of my initial expectations. I feel I should have used an essay conclusion maker and other online tools. I liked how hard my tutor tried meeting my learning needs, but I did not feel that she could adjust to learning style. I’m not a quick learner, so I wish I had got someone more flexible.
Ordering process with TutorDoctor is fairly easy and straightforward. You can enter your zip code to see available options. As soon as you enter your contact details into an online form, someone will get in touch to discuss parameters of your order. TutorDoctor also has a network of franchises that you can contact directly. Some people find it more comfortable and efficient. Some TutorDoctor reviews point to delays in making initial contact. Others highlight issues in finding tutors with appropriate qualifications. My experience shows that there is no mechanism for identifying tutors who are capable of adjusting to varying learning styles of students.
Pricing and Discounts
You cannot find prices on TutorDoctor’s site. There is a good reason for that. It is impossible to include all prices, as they vary by geographic location and local rates. Customers must pay upfront for a fixed number of tutoring hours. They are then billed in accordance with the actual hours spent on tutoring. Some students have voiced grievances about how the company tracks hours paid for. If there are any unspent hours, you would naturally want them to give you a refund. TutorDoctor does not always do that, though. As shown by the best dissertation service review, this is a general problem with online writing services.
I couldn't find information on discounts, promotions, or special offers. This is a bit surprising given the geographic reach of TutorDoctor services. My hunch is that local franchises run geographically limited promotion campaigns. Reviews of TutorDoctor suggest that TutorDoctor must be offering discounted pricing to its loyal and long-time customers.
Writers and Their Proficiency
In TutorDoctor’s case, we can only talk about proficiency of tutors. My TutorDoctor.com review evinced some gaps in tutors’ capacity to adjust tutoring process to learning style of students. Not all are fast learners. Some are introverts, needing more time and space to internalize new ideas and concepts. It is not enough to just go through the educational materials and tick the box. Tutors must be more proactive to engage students, check for understanding on a regular basis, and make sure students have a full grasp of taught content. When that does not happen, students avail of additional resources. Some use cheap coursework help service to get along with their tasks and assignments.
TutorDoctor doesn’t provide written services, so it has no revision policy I could assess. All I could evaluate is tutors’ ability and willingness to adjust their tutoring practice and methodology to varying needs and styles of clients. In practice, this is a challenge for many tutors. Many just try to complete certain number of hours to consider their assignment complete. This is an ineffective approach, which leaves many students displeased with tutordoctor.com services. The company should develop and put in place monitoring mechanisms for quality checks. It is unrealistic to leave entirely to tours or franchises to figure this out. The website risks losing lots of potential customers. It can also proactively seek student feedback on tutor performance and develop some kind of a ranking system, allowing students to request premium or top-ranked teachers.
Loyalty Programs and Extra Services
There is no loyalty program with TutorDoctor. Review of TutorDoctor did not identify any special offers of extra services. Local franchises might have promotions, but they are probably limited to specific states or cities. I could not find them online. TutorDoctor can do a better job of rewarding loyal customers.
Online Reputation of TutorDoctor
TrustPilot ranks TutorDoctor pretty high. With 165 reviews, that is an impressive result. However, I am not convinced that all reviews are authentic. Most are pretty thin and shallow, so I suspect the company tries to cheat customers by posting made-up reviews.
Indeed includes 85 reviews, and it rates TutorDoctor at 4.3. Again, not a bad result, but how can anyone be sure of the authenticity of reviews? Are these real people? The only way to find out is to assess their objectivity, which is not always impressive.
Reddit review complains about hidden costs. Rate apparently jumped from $50 to $70 within one hour.
Reviews of TutorDoctor show TutorDoctor uses its Facebook account regularly. I was nicely surprised to see their content posted just 4 hours before I visited their Facebook page.
On Twitter, TutorDoctor has more than 1,200 followers, and it’s doing fine on this platform.
It has even more followers on Instagram, with over 1,847 people following. TutorDoctor has 640 posts there.
There are a few nice informative videos on YouTube, although they’re too old.
Is TutorDoctor legit?
Yes, TutorDoctor is a legit company. I have no evidence to suggest otherwise. Nor do other TutorDoctor reviews I have gone through.
Is TutorDoctor safe?
TutorDoctor uses protected payment platforms. I have not found customer reviews raising concerns over transaction safety.
Is TutorDoctor reliable?
My detailed TutorDoctor review raises concerns over reliability. I don’t think it ranks among the most reliable services in the industry.
Is TutorDoctor a scam?
TutorDoctor is not a scam. I don’t think you risk losing your money, although getting refunds is too tricky.