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UKEssays.com opened its doors in 2003, under a different name, and now claims to have 4000+ freelance writers and administrative staff of over 30 people in its offices. For an online writing service, especially considering the industry competition, this is extraordinary growth and staff levels. We decided to complete a review of this company based upon our site user requests. We used our standard criteria for this evaluation – information on the UK Essays website, testimonials on that site, information about writers, quality of products and customer support, customer reviews we found elsewhere on the web, policies, pricing, benefits, and feedback and comments on the web or that have been submitted to us. We also contacted customer support with specific questions about products and services.
We use the same criteria for all of our reviews, with the goal of providing objective information and assessing those companies that are both reliable and trusted by customers who have used them.
Here is our summary of UK Essays.
Factor 1: Services Offered
UKEssays is based in the UK, with three offices, and obviously promotes its services primarily to UK students, although it offers writing assistance to U.S. students too. The focus is entirely academic, from undergraduate through graduate-level programs, and products include virtually every type of writing or coursework a student might be given. These include all products from essays to research papers, analyses, lab reports, and case studies, to presentations, projects, and reviews. Graduate students can find help with all sections or chapters of their theses and dissertations. In addition, the company offers college application essays, editing, and proofreading, along with resume and CV products.
Factor 2: Prices
UKEssays.com prices are the highest we have ever seen in the industry. One student told us that he ordered an 8-page paper, with four resources and a 7-day deadline and was charged $529.00, or about $66/page. This was one of the major reasons that many of our users asked us to investigate. For this pricing, they expected a perfectly-appointed piece of writing but evidently did not get that.
Factor 3: Discounts and Additional Features
Given the pricing, we were surprised to find no discounts, and when we checked with customer support, we learned that there was no first-time user promo code, and no coupon codes were regularly offered. This was certainly disappointing considering the prices. Again, we were looking for amazing pieces of research and writing.
There are no additional features beyond the products and services that are offered. The customer support department is not open 24-hours a day, and that can be a problem for students in the variety of time zones served. There are published policies and guarantees. In reviewing them, we find them to be standard for the industry – privacy, money-back, no plagiarism, revisions, etc.
Factor 4: Customer Support and Site Usability
As stated, the customer support department is not available all the time, so we had to watch time zones when we wished to speak with them. Anyone living outside of the UK will have to use the international number, but that is difficult from cell phones in various parts of the world. There is a UK Essays chat line, but it, too, is only available during business hours. We were able to contact the department via phone and live chat and asked some detailed questions about products and pricing. With such a large staff, we wonder why 24/7 customer service is not offered. And the customer support agent we spoke to was obviously foreign.
The site is well-organized, with links to informational pages. There are footer pages that describe the main services, as well as a section titled “useful resources.” We opened the resource titled “dissertation examples and then accessed the samples related to education. The piece of writing we ultimately selected was quite a number of pages with no section headings, no transitions from one thought to the next, and made us wonder if the UKEssays really knows what a dissertation is supposed to look like.
Factor 5: Writers
The company claims that all of its writers have degrees and plenty of experience in academic writing. We decided to check on the application process to become a writer. Applicants must submit their academic credentials and then write a personal statement. This is pretty minimal.
We looked at customer reviews that we could find, and the feedback was pretty much the same – over-priced for the low quality received and lack of ability to get a hold of someone when they had issues or needed revisions.
Customers state that their products are delivered on time but that they are rather average. Some indicate that resources are not worthy of college-level research. For the price paid, most were disappointed.
Still, we have to say that UK Essays is a fully legal company.
As we consider the pros & cons, we can only say this. The company is over-priced for what it produces; there is no BBB membership; customers are generally not satisfied with their products, and the company does not get high marks in the area of customer service. All in all, we are giving a rating of 2 on a 5-point scale. We have certainly seen far worse writing, however, not at this price. Unless students have money to burn, we cannot recommend anyone use this writing service.