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According to its website, Professaays.com has been in the academic writing service business since 2003. We have been able to find information and customer reviews on the web that date back to 2009. To prepare this review, we have looked at all of the information that Prof Essays provides on its website, the on-site customer testimonials, off-site reviews and feedback, comments that have been submitted by users of our site, prices, policies, and quality of customer service.
What is most important to us in reviewing a writing company is the quality of products customers receive and if it is a truly reliable writing service when it comes to delivery and service to its customers. These are the things that bring about a trusted relationship between customers and the companies they do business with.
What follows is our summary of what we have found.
Factor 1: Services Offered
ProfEssays focuses strictly on academic writing and serves students at all academic levels of study. The links on its home page take visitors to more detailed information about each of the products – essays, research papers, coursework, term papers, theses, UK essays, and dissertations. There are short explanations of each of these products, but then the same general information appears on the rest of the pages – information about their processes and writers. There are a lot of additional links on each of these product pages, with such things as tips for writing, but, again, they are redundant and rather thin in content. We would like to see more detailed information about products and services.
It’s worth mentioning too that ProfEssays also offers college application and scholarship essays and personal statements for graduate school admissions. Editing and proofreading are also available.
Factor 2: Prices
ProfEssays.com prices appear to be about average. Here is the problem. The price calculator for quotes is broken, so the only way to get pricing is to complete the order form. Customers have complained about difficulty in filling out the form fields and having to contact customer support for help. Some browsers just don’t work, and some links seem to be broken. We recommend that the company repair these right away. Frustrated customers will leave.
The pricing calculator does not seem to work either. Customers will not know their prices until the very end, after finding a browser that works. Nevertheless, one customer told us that he paid $143.00 for an 8-page research paper with a 7-day deadline.
Factor 3: Discounts and Additional Features
Prof Essays advertises a 15% discount for new customers with a promo code to add to the order form field. Other discounts are provided, from 5 – 15% based upon the number of pages of an order. We did not find any coupon codes for these additional discounts but we assume that by contacting customer support they will be provided.
Additional features include the standard free pages – title, bibliography, table of contents. Other than that, customers can pay an additional fee for premium writers. They can choose among 20 top writers, but the cost will be quite high.
Payments are made via major credit cards, and a third-party SSL-certified processor is used for secure checkout. Customers can certainly feel safe making their payments via this method.
Factor 4: Customer Support and Site Usability
ProfEssays obviously needs to fix both its site and provide better training for its support personnel. We could not get answers to our questions about ordering; anyone using Internet Explorer will not be able to complete the form fields for ordering, and customer support agents are not able to get in and help with that form. This is a major negative.
Factor 5: Writers
The company states that all of its writers hold Master’s or PH.D. degrees. We can only assess this by customer reviews of writing quality and the quality of the research papers customers have actually received. Here are our findings:
- Customer reviews on the web are not positive. There are a lot of complaints about the quality of writing, many stating that the grammar and writing style was that of an ESL writer
- We also assess quality by the content writing on the website, its blog and sample writings that the company provides. The blog posts are adequate in terms of composition and do provide tips for writing various types of essays and papers
- We reviewed some sample writings on the site and saw the same grammatical and structural issues that customers pointed out
While we can say that Professays.com is not a legal writing service, we can also say that the quality of research and writing is not good. Further, we can find no BBB membership for this company. After supposed 14 years in this business, there should be a membership.
We always look at the pros & cons as we prepare a review of any writing service. In this case, it is difficult to find any “pros.” Links are broken, website content is copious but thin; customer service is unsatisfactory, and final products are not reflective of proper scholarly English. We do not recommend this service and give it an overall rating of 6, on a scale of 1-10.