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PapersOwl.com is an internet-based writing service that uses a bidding system. This means that you place your order with Papers Owl, and writers submit bids to you. These bids are immediately viewable. You can read each writer’s rating, the amount of their bid, and other information, such as testimonials or the number of papers they have completed. Papers Owl is owned by Plan B Services, LLC, a company that also owns Edubirdie. This is a company that we have reviewed in the past and unfortunately gave them a very poor summary. Still, we wanted to see if PapersOwl was different and perhaps better. So, we launched into our normal review process.
When we review services like PapersOwl.com, we maintain the same standards for all. We look at all of the content on the company website, including samples and blog posts, if available; we check the on-site testimonials; we check into the backgrounds and qualifications of writers; we make contact with the customer support department; and we investigate reviews, comments and feedback from customers posted on the web and submitted to us. We also look at pricing, policies, and any unique benefits.
Our goal is to provide a complete summary to our users, so that they can decide if a writing service is reliable and trusted to provide the high quality they want and deserve.
Factor 1: Types of Writing Services Offered
Almost anything goes with Papersowl.com. This is because the company has a huge cadre of writers from a variety of topic fields, mostly academic, whose brief profiles are posted on the website. Students can order up anything from a basic essay to a Ph.D. dissertation, and anything in between. And this goes for anyone from high school up. There is some business use of PapersOwl, but clearly the focus is on academic needs.
There is an order form for customers to fill out. Students are cautioned to review this carefully, because it an be a bit confusing. You need to fill in all of the detail of what you need, because company writers will be looking at it and then making bids on your order.
You are likely to receive bids pretty quickly. And then, your job really begins. You will have to look at the bids, contact those bidders, hold conversations with them, and then make a decision on the one you believe will be the best for what you need.
Factor 2: Trust/Reliability
Our research indicates that this is not a trustworthy service. Not only are their reviews largely negative, a search of the BBB for Plan B Services out of Wilmington, DE revealed some disappointing facts. The company is not registered with the BBB. On top of this, they have a D rating. This is due to them having two complaints. The first is related to incomplete orders. They have failed to respond to these complaints. The second is related to using links and references that have caused false associations and inconvenience to another business. They have responded to this complaint, but whether or not it has been resolved is unclear.
If, on the other hand, we assess trust and reliability on the performance of hired writers, we can say that customers report receiving their ordered pieces, once they have chosen their writer. The problem seems to be when there is dis-satisfaction with the delivered product. The company itself is hard to get a hold of when there is an issue. It is only via email, and customers report that responses are really slow in coming. In fact, many students have stated that they have missed the submission deadlines of their instructors, because they have not been able to resolve their problems with what they have received.
There is no question that PapersOwl is a legal company. The problem seems to be that so much of the process is put on the shoulders of the customer rather than the company.
Factor 3: Level of Quality
Customer comments and feedback are very mixed. When students have been able to find a qualified and experienced writer, they are satisfied. But, when they receive a product that is poorly researched or written, they must take all of the initiative to resolve these issues.
Clearly, level of quality is fully based on the selected writer. The company seems to operate more as just a “matching” service rather than an involved agency that monitors and makes every effort to resolve customer issues. Some students have said that when they do get a response from the company, they are often told to take their issues up with the writer.
Factor 4: Pricing/Payment
PapersOwl pricing is done through bidding. Because of this there is no set pricing. There’s also no way to use a promo code or other discounts. We can say that the cost per page was extremely high. We competed an order form and looked at the bids we receive. They seemed to start at $25/page for a college level research paper. This is pricier than many other reputable writing services. The best bid we received for an 8-page research paper was $220.00. We did not actually order the paper.
In terms of payment, once a student has selected a writer, he places the payment amount on account with the company. The payments process itself is secure, through a third-party SSL-certified processor, so customers can feel safe providing their financial information.
Factor 5: Additional Important Considerations
We were unable to find any interesting content or features that could add anything positive to our assessment of this business. There are no blog posts, samples, or other useful information. Because of this, we are basing our final conclusions on the feedback that actual customers have provided.
We took into consideration, pricing, very mixed writing quality, and inferior customer service in making our final decision. We do not recommend this writing service to anyone. They are clearly not acting in the best interests of the customer, nor are they providing acceptable products or services. Getting the quality they want is totally up to the customers and their ability to take strong initiative in the process and when they are not happy with what they have received. Overall, we give Papers Owl a rating of 2 on a 1-5-point scale. The company needs to take a far more active role in what is going on.