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AustralianEssay.com has been in the writing service industry since 2013. While it promotes primarily to Australian and UK customers, it states that it also serves students from anywhere in the world. This review is based upon a careful study of several criteria that we use in assessing quality and professionalism – customer reviews, information on the company website, writing samples if available, site-published testimonials, and the quality of product and support we received through a source we are in contact with. In this case, the paper is a college-level research paper. It is now time to determine whether or not this company is reliable enough to deliver quality writing and customer service to students. Our summary follows.
Factor 1: Types of Writing Services Offered
Australian Essay focuses solely on academic writing for students at all levels. They list their services on a separate link – essays and papers of any type, on any topic, and graduate-level Master’s and Ph.D. research projects. Students may also get a preliminary calculation of what they need prior to actual order placement. Reviewing the order form provided us with the most detailed listing of writing services available. All in all the service offers a complete catalog of academic writing assistance. This does include thesis and dissertation services.
Factor 2: Trust/Reliability
AustralianEssay promotes itself as the premier academic writing service in Australia. We read through the content on each page and on several of the specific types of writing products. Unfortunately, the grammar and composition were such that we suspect writers may be ESL individuals – at least the writer of the site content is.
There is an FAQ page that answers important questions and policies which outline terms and conditions. And, customers who have provided feedback and comments on the web do state that they have received their products on time. We also had the same experience. To this end, then, we can state that AustralianEssay.com is not a fraud or scam, although obtaining a BBB membership would help to establish trust. however, the company is under no legal obligation to join the better business bureau.
Factor 3: Level of Quality
As stated, the written content on the website is cause for some concern. From a grammar and composition standpoint, there are many errors. There is a blog, although it only includes two articles, and grammatical and word usage errors abide there as well.
Customers have similar complaints about their products. The research paper we received was not different. We sent it back for revisions, received the final product back again, but still, errors were found. This definitely impacts our rating of Australian Essay negatively. It's difficult to feel safe place an order when it appears as if there is simply no real proofreading or quality assurance process happening after the writer has completed their work. That's a shame because some of the ideas and insights of the writers are actually quite good. students who do proceed with an order are strongly advised to leave plenty of time for revisions or to edit their papers on their own.
Factor 4: Pricing/Payment
AustralianEssay prices are based upon the Aus. $. They range from $18.99/page for a basic essay with a 20-day deadline to $33.59 for Ph.D. level work with a 7-day deadline. While the site advertises prices starting as low as Aus. $12.99/page, we were unable to find any such pricing. Our paper came to Aus. $167.89 for the standard quality and that equaled approximately $130.00 U.S. this is about average for the industry. We also found 15% discounts with a promo code for first-time customers. We searched for other special pricing or coupon codes for other discounts but were unable to find any. This included a search of external websites.
It appears as if payment processing is pretty standard here. Online payments are secured using a third-party processor. Students report making payments without incident.
The other unusual feature of the service is that it does not distinguish between secondary, college, and graduate-level pricing until the thesis and dissertation level. And, when asked by us, a customer support representative insisted that a full dissertation (all five chapters) could be produced within 7 days. This would be miraculous indeed. we should note that because we did not receive or review a dissertation or thesis, that we cannot say if this is a misstatement on the part of the customer service representative or an actual claim on behalf of the company.
Factor 5: Additional Important Considerations
There are some benefits offered – free title page, outline, bibliography, and quality assurance check before a product is delivered. We wonder about that department, as our paper certainly had several errors.
As we compile a list of pros & cons relative to Australian Essay, we find that, while they are reliable in meeting deadlines and following customer instructions, they do not have the quality that students should expect for their money. There are many other services which do offer exceptional writers for the same price. We do not recommend this service unless a student is willing to accept the potential of an ESL writer.